1. Introduction
Artificial Intelligence Centre (Private) Limited is committed to providing quality AI solutions, software development, consulting, and digital services. This policy outlines the terms for order cancellations and refunds for services purchased through our website.
2. Order Cancellation
Customers may request cancellation under the following conditions:
- Before Service Commencement: Full refund, excluding any disclosed non-refundable third-party charges already incurred.
- After Service Commencement: Partial refund after deducting charges for work completed and agreed non-recoverable expenses.
- After Service Completion: Payments are generally non-refundable once services have been delivered and accepted, except where required by law or where agreed specifications have not been met.
3. Refund Eligibility
Refunds may be approved in cases of duplicate payments, incorrect charges, service unavailability, cancellation before work begins, or failure to deliver agreed services.
Completed services, delivered project milestones, completed training sessions, and non-refundable third-party charges are generally not eligible for refunds, subject to applicable law.
4. Training & Consultation Cancellations
- 48 hours or more before the session: Full refund.
- 24 to 48 hours before the session: 50% refund.
- Less than 24 hours before the session: No refund, except where required by law.
- Cancellation by AI Centre: Full refund or free rescheduling.
5. Subscription & Maintenance Services
Customers may cancel subscriptions or maintenance services before their next renewal date. Cancellation prevents future renewal charges. Fees for the current billing period are generally non-refundable, unless otherwise agreed or required by law.
6. Refund Processing
Refund requests will normally be acknowledged within 3 business days and reviewed within 7 business days after receiving the required information. Approved refunds will normally be initiated within 10 business days of approval.
Refunds will generally be processed through the original payment method, subject to banking and payment provider procedures.
7. Payment Disputes & Order Changes
Customers should promptly report incorrect or unauthorized transactions. Requests to change project scope, pricing, or timelines must be mutually agreed upon before implementation.
Customers retain their applicable legal rights to dispute payments or request refunds.
8. Contact Information
For cancellations, refunds, or billing enquiries, please contact:
Artificial Intelligence Centre (Private) Limited
Website: https://ai-centre.pk/
Email: info@ai-centre.pk
Phone: 051 2201520
9. Policy Updates
AI Centre may update this policy when necessary. Changes will be published on our website. Confirmed orders will generally remain subject to the policy applicable at the time of purchase, unless otherwise required by law.